An overview of my background:

• Nearly 6 years of experience as a ​customer service representative ​and team lead at Airbnb.
  
• Virtual Assistant (VA) for a co-​hosting company, specializing in ​creating content for Facebook and ​generating leads.
  
• Passionate about delivering ​exceptional service and creative ​solutions.
  

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• Airbnb/Short-Term Rental ​Management
• Overseeing property listings, guest ​communication, and coordination of ​cleaning and maintenance services.
• Customer Service Leadership
• Team management, conflict ​resolution, and customer experience ​enhancement.

• Virtual Assistance
• Creative content creation for social ​media, lead generation, and ​administrative support.
• Social Media Management
• Content planning, design, and ​engagement strategies for ​Facebook.
  

Canva

Slack

PayPal

Shopify (minimal experience)

Guesty (minimal experience)

Gorgias(minimal experience)

Google Workspace

Facebook

Trello

CapCut

PropStream